Thanks for purchasing our product at Alpha Fuze Nutrition If you are entirely not satisfied with your purchase we are here to help. We want to make sure you’re pleased with your purchase. If there’s anything we can do to improve your experience, please contact us at (firstname.lastname@example.org). If you would like to make a return, take a look at our policies below. You have (number) of calendar days to return an item from the day you received it.
The product(s) must be in their original packaging, if applicable, in the same condition it was received. Once we receive your returned item, our team will review your request and inspect it. We will send you an email to confirm that your item has been received, and then follow up with another email once the application has been processed to let you know your return was approved. If approved, the money will be refunded to your original method of payment. A refund will be processed within five business days upon receipt of the return, and the refund may take up to 8-12 weeks to go back to the customer’s payment source.
All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left our warehouse. In the unlikely event you receive a damaged or mislabeled product, please file a claim with our support team via (email@example.com). Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after the option has been registered by our CS Team.
In the unlikely event that you receive a damaged or defective item, we’ll be glad to exchange the item for a new one. These items must meet our return criteria of being in a saleable condition upon return to Alpha Fuze Nutrition. Once the items have been received and inspected by Alpha Fuze Nutrition, the items that need to be exchanged will be sent out to the customer. Please email us at (firstname.lastname@example.org) within (number) of days of receiving your product to begin the process.
After you’ve submitted a return request to (email@example.com), we will send you a PDF of a return shipping label. Please print it out and affix to your package. You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. All shipping costs associated with exchanges is at the customer’s expense.
While we strive to have no mistakes, we realize that we are not perfect, and mistakes do happen. If wrong or defective item was shipped, please let us know immediately, and we will correct the situation at our expense. We will send the correct items along with a return label for shipping the incorrect item back to our warehouse. Unfortunately, we cannot issue shipping refunds on return items under any other circumstances.
If you have any questions on how to return your item to us, kindly contact us by visiting our CONTACT US page on the website or email us at (firstname.lastname@example.org).